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Intune remote control5/13/2023 Unfortunately there is not a pre-packaged intunewin file for Remote Help and you have to make your own - see my previous post for instructions on creating a Win32 app. It can be downloaded from aka.ms/downloadremotehelp and deployed as a Win32 app in Intune. Remote Help needs to be installed on all devices where your technical staff will be helping from, and on all end user devices where you want users to receive support. For help with role based access control (RBAC) in Intune, see the Microsoft docs. The built-in Help Desk Operator role sets these three permissions to Yes by default, if you wish you can create a custom role, for example a view-only role which cannot interact with anything or view elevated windows.Ĭreating a custom role allowing view only.Īssign the users or groups to the roles as suits your needs. Take full control allows the helper to take control of the session.Elevation allows the helper to view elevated windows such as UAC prompts.View Screen gives permission to view the sharer's screen.There are three new RBAC permissions used by Remote Help: Go to MEM Admin Centre > Tenant admin > Remote help, click on Configure, then enable remote help.Įnabling Remote Help Assigning Permissions The licensing requirements for this are:īefore we can use Remote Help, we need to enable it. Unusually for this kind of tool, they are charging per user, rather than per technician, at time of writing the published price is $3.50 per user per month - for any reasonable sized company that will mean a huge cost, much more than TeamViewer which has been integrated into Intune for a while now. Unfortunately it is not included in any of the usual licences (E3/E5) and is a paid-for extra. view only or full control, whether they can interact with elevated windows.ĭuring the pandemic I struggled with remote support on devices especially where we needed to run something elevated, which is not supported by Quick Assist, and Configuration Manager's remote control wouldn't work from outside the network, so Remote Help does look like a good step forward. There is also a RBAC role for controlling what level of access helpers have - e.g. It is based on the Quick Assist tool found in Windows 10 and 11, but with several improvements - both parties need to be logged in with an Azure AD account in your tenant, and the helper can run elevated commands. Remote Help is a new feature of Intune which allows you to remotely help a user.
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